Shipping policy

Last Updated: June 24, 2026

At Elestii, we want your shopping experience to be smooth from checkout to delivery. Please read our shipping policy below for details on processing times, delivery timelines, and charges.

1. Shipping Coverage

We currently ship to all serviceable pin codes across India. We do not offer international shipping at this time.

2. Order Processing Time

All orders are processed within 1–2 business days of being placed. Processing includes order verification, packaging, and handover to our courier partner. Orders placed on Sundays or public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been shipped, delivery typically takes 6–10 business days, depending on your location and courier serviceability.

Total estimated time from order placement to delivery: 7–12 business days.

Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, such as courier delays, weather conditions, regional restrictions, or remote pin code serviceability.

4. Shipping Charges

Prepaid Orders: Free shipping on all prepaid orders.
Cash on Delivery (COD) Orders: A COD handling charge of ₹50 is applicable per order.

5. Order Tracking

Once your order is shipped, you will receive a confirmation with tracking details via email and/or SMS so you can track your order's progress until it reaches you.

6. Cash on Delivery (COD)

COD is available for eligible pin codes and order values.
A COD charge of ₹50 will be added to your order total at checkout.
COD orders may require confirmation (via call or OTP) before dispatch. We reserve the right to cancel or refuse COD orders at our discretion, including in cases of suspected fraud or repeated non-delivery.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us at support@elestii.com with your order number, and we will investigate with our courier partner and keep you updated.

8. Incorrect Address or Failed Delivery

Please ensure your shipping address, pin code, and contact number are accurate at the time of placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply to reship the order.

9. Damaged or Defective Items on Arrival

If your order arrives damaged or defective, please refer to our Return & Refund Policy for the steps to raise a return request within 7 days of delivery.