Privacy policy

Last Updated: June 24, 2026

Elestii ("we," "us," "our," "elestii.com") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from elestii.com (the "Site").

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect the following types of information:

a) Information you provide to us:

Name
Shipping and billing address
Email address
Phone number
Payment information (processed securely via our payment gateway partners; we do not store your full card details)
Any information you provide when contacting our customer support

b) Information collected automatically:

IP address
Browser type and device information
Pages visited, time spent on Site, and browsing behavior
Referring website/URL
Location data (general, based on IP)

c) Cookies and tracking technologies: We use cookies, pixels, and similar tracking technologies (including Google Analytics and Meta/Facebook Pixel) to understand how visitors use our Site, improve our services, and show you relevant advertising.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your order, shipping updates, and customer support queries
Send promotional emails, offers, and marketing communications (you can opt out at any time)
Improve our Site, products, and customer experience
Detect and prevent fraud
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Shopify — our e-commerce platform provider, which stores and processes your order and account data.
Payment gateways — to securely process your payments.
Shipping and logistics partners — to deliver your orders.
Our supplier/fulfilment partner — limited order details (such as name, shipping address, and phone number) are shared with our fulfilment partner solely to process and ship your order.
Analytics and advertising partners (e.g., Google Analytics, Meta/Facebook Pixel) — to understand Site usage and run marketing campaigns.
Legal authorities — if required by law, court order, or to protect our legal rights.

4. Data Storage and Security

Your data is stored on secure servers provided by Shopify and our other service providers. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Cookies are small files stored on your device that help us recognise your browser and improve your experience on our Site. You can choose to disable cookies through your browser settings; however, this may affect the functionality of the Site.

6. Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications at any time
Object to or restrict certain processing of your data

To exercise any of these rights, please contact us at support@elestii.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for order processing, legal, accounting, or reporting requirements.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.