Refund policy

Last Updated: June 24, 2026

At Elestii, we want you to be satisfied with your purchase. This policy explains how returns and refunds work for defective items.

1. Eligibility for Returns

We accept return requests only for items that arrive defective or damaged. Returns are not accepted for reasons such as change of mind, incorrect size selection (unless misrepresented on the product page), or general dissatisfaction with the product, unless the item is genuinely defective or damaged.

To be eligible for a return:

The request must be raised within 7 days of the delivery date.
The item must be defective, damaged, or significantly different from what was described/shown on the product page.
You must provide clear photo or video evidence of the defect/damage as part of your claim.
The item must be shipped back to us in its original packaging, along with all accessories/components it was delivered with.

2. How to Raise a Return Request

Contact us at support@elestii.com within 7 days of receiving your order.
Share the following details:
- Order number
- Description of the issue
- Clear photos and/or a video clearly showing the defect or damage
Our team will review the evidence provided and, if the claim appears valid, share instructions for shipping the item back to us.

We are unable to process return requests without photo or video proof of the defect, as this helps us verify the issue accurately before approving a return shipment.

3. Return Shipping

Once your return is approved, you will need to ship the defective item back to us at the return address provided by our team.
A flat return shipping fee of ₹50 applies to all approved returns. This amount will be deducted from your refund, or charged separately, as communicated by our team at the time of approval.
Please pack the item securely to prevent further damage in transit. We recommend using a trackable shipping method and retaining your shipping receipt until your refund/replacement is confirmed.

4. Verification Process

Once we receive your returned item, our team will inspect and verify the defect, typically within 2–3 business days of receiving the product. We may reach out to you for additional information if needed during this process.

5. Resolution: Refund or Replacement

Once your returned item is verified as genuinely defective or damaged:

We will offer you a refund or a replacement, depending on product availability and the nature of the issue. In some cases, our team may offer you a choice between the two.
The ₹50 return shipping fee is non-refundable and will be deducted from the refund amount, where applicable.

6. Refund Method and Timeline

Approved refunds will be issued to your original payment method (for prepaid orders) or via bank transfer/UPI (for COD orders, where applicable).
Refunds are typically processed within 5–7 business days after the returned item is verified. Please note your bank or payment provider may take additional time to reflect the amount in your account.
For replacements, a new unit will be dispatched within 3–5 business days of verification, subject to stock availability. If the item is out of stock, we will offer a full refund instead (minus the applicable return shipping fee).

7. Non-Returnable Situations

We are unable to process return/refund requests in the following cases:

The request is raised after 7 days from the delivery date.
No photo/video evidence is provided, or the evidence does not clearly show a defect or damage.
The item is not shipped back to us after return approval, or is returned without original packaging/accessories.
The product has been used, altered, or damaged due to misuse after delivery.
The issue is a minor variation in colour/design due to photography or screen display, and not an actual defect.

8. Order Cancellations

Orders can be cancelled before they are shipped by contacting us at support@elestii.com with your order number. Once an order has been shipped, it cannot be cancelled, but you may raise a return request after delivery if the item arrives defective.